FAQ
How do I care for my artwork?
- Sarah Caudle only uses professional grade, archival materials for her original paintings and prints. However, like all fine art, the collector should care for the artwork to ensure its longevity. Only display indoors, handle with care, avoid touching painted surfaces, do not hang in direct sunlight, and avoid extreme temperatures or humidity.
How often are new originals released?
- Sarah releases new originals only a few times a year on her website. Make sure to sign up for her email list for updates and previews!
What is resin art?
- The original resin painting was created in layers using acrylic paint and resin on a wood panel. She built up each piece one layer at a time, carefully controlling the flow of the resin, while allowing it to settle on its own, emulating the movement of the ocean.
- Resin prints on wood and resin prints on acrylic are made using Sarah's unique resin methods mixing high quality resin with with the same shimmer powder used in the originals. The finished resin print shines and shimmers like the sea.
- Please note that all resin prints are produced by Sarah's team in Japan using techniques from Sarah. All resin prints are made to order and will be ordered and shipped directly from Japan.
Why was I redirected to your Japanese site?
- All resin prints on acrylic and resin prints on wood are made by our team in Japan so if you clicked the link to order those, you will be redirected to sarahcaudleart.jp. You will purchase directly from our Japan team, they will create your resin print by order using Sarah's resin methods, and once ready, they will ship directly from Japan.
- Please note all purchases of resin prints on acrylic and resin prints on wood are made in Japanese Yen, which fluctuates daily.
What frames do you use?
- All original oil paintings have the option to be professionally framed by our friends at Framebridge in a solid wood ash, bleached maple, or walnut frame.
- All canvas prints have the option to come framed in a natural oak floater frame.
- Although we do not currently offer frames on our website for matted prints, we recommend framing them. They are all US standard sizes so you can purchase any pre-made frame of your choice from your favorite shop (we like Target frames!) or take to your local framer.
How do I keep my painting clean and dust free?
- To clean, gently use a soft duster. Do NOT use any solvent or wet cleaners.
Does Sarah take commissions?
- Sarah is currently not accepting commissions. The best way to secure an original is to purchase from her website release or galleries that carry her original work.
Do you accept returns?
- We accept returns from artwork purchased through sarahcaudleart.com within 14 days of receiving your artwork. We know it is difficult to order artwork online and we want to make sure your new artwork brings as much happiness to your home as it did for Sarah to create! To return, please email us at sarahcaudleartist@gmail.com. Please note that you are responsible for all shipping return costs and insurance.
- We do not accept returns for artwork purchased through one of our galleries, or through sarahcaudleart.jp, which includes all resin prints on wood and resin prints on acrylic.
Do you ship worldwide?
- Yes we ship worldwide! Shipping will be calculated at checkout.
- Please note, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking what the tax and duties rate is for your country before ordering.
How is the artwork shipped?
- All artwork is carefully packed and shipped using the best shipping courier option for the art and location selected. I
- If any damage occurs during shipping, please contact us at sarahcaudleartist@gmail.com within 48 hours with photos of the damage.
My question wasn't listed here. Can you help?
- Of course! Please either submit a form on our contact page, or email us directly at sarahcaudleartist@gmail.com.